Pocono Family YMCA

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Membership F.A.Q.

WHAT IS INCLUDED IN MY FULL-FACILITY MEMBERSHIP?

WHAT TYPES OF PAYMENTS ARE ACCEPTED FOR MONTHLY DUES?

The Y accepts credit cards, debit cards and bank drafts (from checking or savings) for automatic monthly billing. Payment in full or 90-day payment plans may be paid in cash, check or credit card.

WHEN ARE MONTHLY DUES CHARGED TO MY BANK/CARD?

Checking account withdrawals (bankdraft) are charged to bank accounts on either your choice of the 14th or 28th of each month. Credit/debit cards are charged on the 5th of each month. If any of these days falls on a weekend or holiday, charges will be made the next business day.

WHAT CREDIT/DEBIT CARDS DOES THE Y ACCEPT?

The Y accepts VISA, MasterCard, American Express and Discover cards.

I WAS A Y MEMBER IN THE PAST. DO I NEED TO PAY THE JOINER'S FEE AGAIN?

Yes, if your membership has lapsed for more than 30 days you are required to repay the appropriate joiner's fee.

I AM A MEMBER OF THE MILITARY. DO I GET TO USE THE Y FOR FREE?

We allow active duty members of the military who are on leave to use the Y for free. Active military ID cards are required to access the facility. All other members of the military are required to pay membership dues.

CAN I PUT MY MEMBERSHIP ON HOLD?

The Pocono Family YMCA allows its members to put their annual membership on hold for for a minumum of a month and up to 6 months without medical documentation.

CAN I CANCEL MY MEMBERSHIP OVER THE PHONE?

The Pocono Family YMCA does not allow members to cancel their memberships over the phone. Members must stop by the Y Front Desk to fill out a membership termination form or may email the Membership Director at nmoore@poconoymca.org.  Members must give 30 days notice to cancel their membership. 

I HAD A CHANGE IN MY FAMILY/FINANCES AND CAN NO LONGER AFFORD THE Y. WHAT SHOULD I DO?

The Y values you as a member and will do everything we can to help work out a payment situation that fits your needs. Just ask to speak to our Membership Director and explain your situation.

WHAT FORMS DO I NEED TO BRING WHEN APPLYING FOR FINANCIAL ASSISTANCE?

People applying for financial assistance need to bring proof of all household income. This may include but is not limited to the most recently filed 1040, SSI awards letter, unemployment statement, etc. WE DO NOT ACCEPT PAYSTUBS OR W2’S AS PROOF OF INCOME. Applicants must also provide copies of household expenses. This may include but is not limited to rent/lease agreement, utilities bill, phone bill, etc.

IS FINANCIAL ASSISTANCE AVAILABLE FOR CHILD CARE AND YOUTH SPORTS?

Yes. Financial Assistance isn’t just for membership fees. We can also provide assistance for child care, youth sports, swimming lessons and other youth activities. Just ask! If you are applying for a child care scholarship, please make sure you apply with and are denied by CCIS before applying for assistance through the Y.

WHERE DO I DIRECT MY COMMENTS OR SUGGESTIONS?

There are a couple of options for submitting comments, suggestions or concerns. You may email a comment electronically or you may visit our comment box at the Welcome Desk.